Technical support is defined as pre-sales and after sales technical support, which can also be simply defined as providing support for laser processing research, which is limited by Dongxu laser equipment The company is mainly responsible for the after-sales service of the general technical department. Technical support includes (but not only) application training, installation training, field training, on-site service and spare parts, spare parts supply and so on.

The after-sale service department is made up of experienced professional engineers, making samples for free to customers, and advising customers the appropriate parameters for carving and cutting ordinary and special materials. Also provide special craft skills, so that customers get the highest engraving cutting quality and maximum efficiency, because of the new carving cutting technology continues to develop, our technology is constantly improving, Software is also upgraded, we will pass the after-sales service to the customer in time, making customers a step ahead of competitors in the same industry.

After the equipment arrives at the customer's place, after confirming that all the site requirements are satisfied (according to the site conditions), our after sales technical engineer will arrive at the customer's scene and carry on the equipment installation height, And the product is debugged to the best condition. After sale, the technical engineer will train the required operative personnel within two days, including the use and basic maintenance of the equipment.

Since the equipment is installed and debugged twelve months as the quality guarantee period. Our company attaches great importance to the after-sale service of equipment. After the factory has been delivered to the factory and delivered to the user, our company has set up the archives of user's after sale service, and regularly tracks the usage of the equipment.